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In RCFISHINGBOAT, we want to ensure that we provide excellent service to our customers. To this end, we have prepared a guarantee statement to inform you of our procedures and how we intend to manage the warranty requests. Please note that the following statement applies only to private customers.
1. Basic Terms
To ensure a smooth warranty support process, please store the product purchase FACILITIES RCFISHINGBOAT, invoice and other relevant documents as proof of purchase for future requests for assistance. This will help us provide a quick and efficient service in case of warranty request. Please note that this warranty applies only to items purchased through official channels of RCFISHINGBOAT. For items purchased from other stores or websites, please contact the trader from which the product was purchased to handle warranty issues. All refunds, returns and changes will be processed only after the original product has been received and inspected at the after-sales service center RCFISHINGBOAT.
1.1 How to get after-sale service
During the warranty period, if the product does not reach the guaranteed function, please contact RCFISHINIGBOAT to obtain the corresponding after-sales service.
Note:To ensure maximum service quality and avoid potential abuse, we kindly ask customers to record an unboxing video before opening the package of their product RCFISHINGBOAT. This video serves as an essential proof for free after-sales service or replacing any missing items.
All customer information will remain confidential and will be used exclusively for service verification purposes.
1.2 Replacement of Products and Parts
If the warranty service involves replacing a product or part, the product or replaced part will become property of RCFISHINGBOAT and thereplacementwill become your property. Only products and parts RCFISHINGBOAT unmodified are suitable for replacement. Products or spare parts provided by RCFISHINGBOAT may not be new, but will be in good working conditions and at least functionally equivalent to the replaced element. Products or replacement parts will receive the same warranty service as the original product warranty period.
1.3 Non-official Product Management
If the device turns out to be an unofficial product, it is recommended for consumers to contact the seller from whom they purchased the device for further support.
2. Warranty period
The warranty applies to the following products within the specified period:
For products purchased through authorized retailers RCFISHINGBOAT listed on the official website, the warranty period starts on the 1st calendar day after the date of the first purchase indicated on the sales receipt or invoice.
If the date of purchase on the sales receipt or invoice is not readable or verifiable, RCFISHINGBOAT reserves the right to determine the start date of the warranty based on the activation date of the product or the shipping register.
The warranty period ends at the end of the specified period in the table below “Low Guarantee Period. ”
3. Warranty Service
(1) Warranty service request:
If the product has a performance failure during the valid warranty period, you can request the product warranty service.
(2) The following conditions must be met to obtain the free warranty service:
✔The product does not have performance failures caused by nonhuman factors during normal use in the specified warranty period;
✔No disassembly, modification, unauthorized addition or other nonhuman factors not guided by the official manual;
✔Provide valid purchase receipts, invoices and order numbers.
(3) The following situations do not enjoy the free warranty service of the product:
(1)Natural wear of consumable parts and accessories (such as batteries) as well as tools and accessories due to normal use;
✖Collision and fire accidents caused by human factors other than product quality problems;
✖Damage caused by unauthorized changes, disassembly or opening without the guide of the official manual;
✖Damage or water infiltration caused by incorrect assembly, use or operation according to the manual;
✖Damage caused by independent repairs or assemblies of the parts by customers without following official instructions;
✖Damage caused by unauthorized circuit modifications or improper use of battery packs or chargers without the official manual guide;
✖Damage caused by failure to comply with the product manual during use;
✖Damage caused by forced operation when parts are worn or damaged;
✖ Problems of reliability and compatibility caused by the use of third party parts not certified by RCFISHINGBOAT
✖Damage caused by insufficient power or insufficient discharge due to the use of batteries with quality problems;
✖ Machine serial number, factory label or other brands are torn or altered
4. Guarantee procedure
(1) Provide proof of purchase, record a video that explains the problem encountered and email it to our customer service staff: rcfishingboat@gmail.com. Customer service will help you determine the product problem and will provide you with tips for repair;
(2) If you determine that the fault is caused by damaged accessories, we will replace the faulty accessories for you free, and you can install them and replace them manually;
(3) If the cause of the problem cannot be determined directly, the product can be sent to the after-sales service center RCFISHINGBOAT within 7 natural days with the consent of both parties, and will be inspected by a dedicated person. The time needed for this process depends on the working situation of Rcfishingboat after-sales staff. After completion of inspection, the product with normal function will be sent back to you
5. Description of rates
(1) If the product is confirmed in accordance with the warranty conditions and falls within the warranty period, RCFISHINGBOAT will be charged with the inspection fee, the fee for the replacement of parts, the test rate, the cost of labor and the one-way shipping fee;
(2) If the user returns the defective product, the after-sales service center RCFISHINGBOAT will carry out a fault control and determine the responsibility after receiving the faulty machine. If it is a product quality defect, RCFISHINGBOAT will charge the inspection fee, materials cost, labor cost and shipping fee alone; (ii) the purchaser shall bear the inspection fee, the cost of the materials, the cost of the labour and the shipping fee. (Note: if you choose to return the product for repair, you will be responsible for shipping and customs fees at the after-sales service center RCFISHINGBOAT. )
(3) If the problem of the machine is not covered by the warranty (such as damage caused by man), we will charge the relative inspection rate, the tariff for substitution of the pieces, the test rate, the labor cost and the shipping rate depending on the specific problem.
(4)The product must be returned in the original packaging, if it were not in the post warranty/intervention phase paid RCFISHINGBOAT will not carry out secured shipments against damage but only against theft / loss of the neck.RCFISHINGBOAT will not be liable for damage caused during transport with unoriginal packaging.
ANTHBOT reserves the right to change these terms of after-sales and warranty at any time and to inform customers promptly after the change. The amended terms shall enter into force from the date of publication.
The above terms shall enter into force from the date of publication. Thanks for choosing the products for lawnmowers RCFISHINGBOAT. If you have any questions or need assistance, please feel free to contact our after-sales service team.